{"id":9,"date":"2026-03-23T13:14:18","date_gmt":"2026-03-23T13:14:18","guid":{"rendered":"https:\/\/hilpharakaspood.ee\/?page_id=9"},"modified":"2026-08-17T15:36:24","modified_gmt":"2026-08-17T12:36:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hilpharakas.ee\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd4a69 e-con-full e-flex e-con e-parent\" data-id=\"2bd4a69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-979e04e elementor-widget elementor-widget-html\" data-id=\"979e04e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"et\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>M\u00fc\u00fcgitingimused \u2014 Hilpharakas<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Exo+2:wght@200;300;400;600;700;900&family=Montserrat:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n<style>\n*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }\n:root { --red: #8B0000; }\nbody { background: #000; color: #fff; font-family: 'Montserrat', sans-serif; }\n\n.page-hero {\n  padding-top: 0;\n  background: #000;\n  border-bottom: 1px solid rgba(139,0,0,0.2);\n  position: relative; overflow: hidden;\n}\n.page-hero::before {\n  content: 'TERMS';\n  position: absolute;\n  font-family: 'Exo 2', sans-serif;\n  font-size: 22vw; font-weight: 900;\n  color: rgba(255,255,255,0.015);\n  right: -2rem; bottom: -2rem;\n  line-height: 1; pointer-events: none;\n}\n.page-hero-inner { padding: 5rem 6rem 4rem; max-width: 900px; }\n.page-eyebrow {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.6rem; font-weight: 300;\n  letter-spacing: 0.5em; text-transform: uppercase;\n  color: var(--red); display: flex; align-items: center; gap: 0.8rem;\n  margin-bottom: 1rem;\n}\n.page-eyebrow::before { content: ''; width: 20px; height: 1px; background: var(--red); }\n.page-title {\n  font-family: 'Exo 2', sans-serif;\n  font-size: clamp(2.5rem, 6vw, 5rem);\n  font-weight: 900; letter-spacing: 0.06em; text-transform: uppercase;\n  color: #fff; line-height: 0.95; margin-bottom: 1.5rem;\n}\n.page-meta { display: flex; gap: 2rem; flex-wrap: wrap; }\n.page-meta-item {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.6rem; font-weight: 300;\n  letter-spacing: 0.3em; text-transform: uppercase;\n  color: rgba(255,255,255,0.6);\n  display: flex; align-items: center; gap: 0.5rem;\n}\n.page-meta-item::before { content: ''; width: 4px; height: 4px; border-radius: 50%; background: var(--red); }\n\n.page-layout {\n  display: grid;\n  grid-template-columns: 260px 1fr;\n}\n\n.sidebar {\n  position: sticky; top: 0;\n  height: 100vh;\n  overflow-y: auto;\n  border-right: 1px solid rgba(255,255,255,0.05);\n  padding: 3rem 2rem;\n  background: #020202;\n}\n.sidebar-title {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.62rem; font-weight: 600;\n  letter-spacing: 0.35em; text-transform: uppercase;\n  color: rgba(255,255,255,0.5);\n  margin-bottom: 1.5rem; padding-bottom: 0.8rem;\n  border-bottom: 1px solid rgba(139,0,0,0.15);\n}\n.sidebar-nav { list-style: none; }\n.sidebar-nav li { margin-bottom: 0.2rem; }\n.sidebar-nav a {\n  display: flex; align-items: center; gap: 0.6rem;\n  padding: 0.65rem 0.7rem;\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.78rem; font-weight: 400;\n  letter-spacing: 0.06em;\n  color: rgba(255,255,255,0.75); text-decoration: none;\n  transition: color 0.2s, background 0.2s;\n  border-left: 2px solid transparent;\n}\n.sidebar-nav a:hover { color: #fff; background: rgba(255,255,255,0.04); border-left-color: var(--red); }\n.sidebar-nav a .num { font-size: 0.68rem; color: var(--red); font-weight: 700; min-width: 18px; }\n\n.content { padding: 4rem 6rem; max-width: 860px; }\n\n.section-block {\n  margin-bottom: 4rem; padding-bottom: 4rem;\n  border-bottom: 1px solid rgba(255,255,255,0.04);\n}\n.section-block:last-child { border-bottom: none; }\n\n.section-num {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 3.5rem; font-weight: 900;\n  color: rgba(139,0,0,0.07);\n  line-height: 1; margin-bottom: -0.8rem; display: block;\n}\n.section-heading {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 1.1rem; font-weight: 700;\n  letter-spacing: 0.15em; text-transform: uppercase;\n  color: #fff; margin-bottom: 1.5rem;\n  position: relative; padding-left: 1rem;\n}\n.section-heading::before {\n  content: '';\n  position: absolute; left: 0; top: 50%;\n  transform: translateY(-50%);\n  width: 3px; height: 100%; background: var(--red);\n}\n.section-block p {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.95rem; font-weight: 300;\n  line-height: 2; color: rgba(255,255,255,0.97);\n  margin-bottom: 1rem;\n}\n.section-block p:last-child { margin-bottom: 0; }\n\n.policy-list { list-style: none; margin: 1rem 0; }\n.policy-list li {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.95rem; font-weight: 300;\n  line-height: 1.85; color: rgba(255,255,255,0.97);\n  padding: 0.4rem 0 0.4rem 1.4rem;\n  position: relative;\n  border-bottom: 1px solid rgba(255,255,255,0.03);\n}\n.policy-list li:last-child { border-bottom: none; }\n.policy-list li::before {\n  content: '';\n  position: absolute; left: 0; top: 50%;\n  transform: translateY(-50%);\n  width: 5px; height: 1px; background: var(--red);\n}\n\n.step-list { list-style: none; counter-reset: step; margin: 1.5rem 0; }\n.step-list li {\n  counter-increment: step;\n  display: flex; gap: 1.2rem; align-items: flex-start;\n  padding: 1rem 0;\n  border-bottom: 1px solid rgba(255,255,255,0.03);\n}\n.step-list li:last-child { border-bottom: none; }\n.step-list li::before {\n  content: counter(step);\n  flex-shrink: 0;\n  width: 28px; height: 28px;\n  border: 1px solid rgba(139,0,0,0.4);\n  color: var(--red);\n  font-family: 'Exo 2', sans-serif; font-size: 0.72rem; font-weight: 700;\n  display: flex; align-items: center; justify-content: center;\n}\n.step-list li span {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.95rem; font-weight: 300; line-height: 1.85;\n  color: rgba(255,255,255,0.97); padding-top: 0.25rem;\n}\n\n.highlight-box {\n  border: 1px solid rgba(139,0,0,0.25);\n  background: rgba(139,0,0,0.04);\n  padding: 1.2rem 1.5rem;\n  margin: 1.5rem 0;\n  display: flex; gap: 1rem; align-items: flex-start;\n}\n.highlight-box-icon { color: var(--red); font-size: 1rem; flex-shrink: 0; margin-top: 0.1rem; }\n.highlight-box p { margin: 0 !important; font-size: 0.9rem !important; color: rgba(255,255,255,0.97) !important; }\n\n.info-grid {\n  display: grid; grid-template-columns: 1fr 1fr;\n  gap: 1px; background: rgba(139,0,0,0.15);\n  margin: 1.5rem 0;\n}\n.info-cell {\n  background: #060606;\n  padding: 1rem 1.2rem;\n}\n.info-cell-label {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.58rem; font-weight: 600;\n  letter-spacing: 0.3em; text-transform: uppercase;\n  color: rgba(255,255,255,0.28); display: block; margin-bottom: 0.3rem;\n}\n.info-cell-value {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.92rem; font-weight: 300;\n  color: rgba(255,255,255,0.97);\n}\n\n.feature-row {\n  display: grid;\n  grid-template-columns: repeat(4, 1fr);\n  gap: 0;\n  margin: 2rem 0;\n}\n.feature-item {\n  display: flex; flex-direction: column; align-items: center;\n  text-align: center; padding: 0 1rem; position: relative;\n}\n.feature-icon {\n  width: 60px; height: 60px; border-radius: 50%;\n  border: 1px solid var(--red);\n  background: rgba(139,0,0,0.06);\n  display: flex; align-items: center; justify-content: center;\n  margin-bottom: 1rem; flex-shrink: 0;\n}\n.feature-icon svg { width: 24px; height: 24px; stroke: var(--red); fill: none; stroke-width: 1.5; }\n.feature-text {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.85rem; font-weight: 400; line-height: 1.7;\n  color: rgba(255,255,255,0.97);\n}\n\n.esto-stats { display: flex; gap: 2px; margin: 1.5rem 0; background: rgba(139,0,0,0.15); }\n.esto-stat { flex: 1; background: #060606; padding: 1.3rem 1rem; text-align: center; }\n.esto-stat-value {\n  font-family: 'Exo 2', sans-serif; font-size: 1.6rem; font-weight: 900;\n  color: var(--red); display: block; margin-bottom: 0.3rem;\n}\n.esto-stat-label {\n  font-family: 'Exo 2', sans-serif; font-size: 0.55rem; font-weight: 600;\n  letter-spacing: 0.2em; text-transform: uppercase; color: rgba(255,255,255,0.6);\n}\n\n.fine-print {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.8rem; font-weight: 300; line-height: 1.9;\n  color: rgba(255,255,255,0.85);\n  border-left: 2px solid rgba(139,0,0,0.3);\n  padding-left: 1.2rem; margin-top: 1.5rem;\n}\n\n.payment-badges {\n  display: flex; flex-wrap: wrap; gap: 0.5rem; margin: 1.2rem 0;\n}\n.payment-badge {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.6rem; font-weight: 600;\n  letter-spacing: 0.15em; text-transform: uppercase;\n  color: rgba(255,255,255,0.75);\n  border: 1px solid rgba(255,255,255,0.1);\n  padding: 0.4rem 0.8rem;\n  background: rgba(255,255,255,0.02);\n}\n\n.contact-card {\n  border: 1px solid rgba(255,255,255,0.07);\n  padding: 1.5rem; display: flex; gap: 1rem; align-items: center;\n  margin-top: 1.5rem; background: rgba(255,255,255,0.01);\n  transition: border-color 0.2s; text-decoration: none;\n}\n.contact-card:hover { border-color: rgba(139,0,0,0.3); }\n.contact-card-icon {\n  width: 40px; height: 40px; flex-shrink: 0;\n  border: 1px solid rgba(139,0,0,0.3);\n  display: flex; align-items: center; justify-content: center;\n}\n.contact-card-icon svg { width: 16px; height: 16px; stroke: var(--red); fill: none; stroke-width: 1.5; }\n.contact-card-label {\n  font-family: 'Exo 2', sans-serif;\n  font-size: 0.58rem; font-weight: 300;\n  letter-spacing: 0.3em; text-transform: uppercase;\n  color: rgba(255,255,255,0.28); display: block; margin-bottom: 3px;\n}\n.contact-card-value {\n  font-family: 'Montserrat', sans-serif;\n  font-size: 0.98rem; font-weight: 400;\n  color: rgba(255,255,255,0.97);\n  text-decoration: none;\n}\n\n@media (max-width: 900px) {\n  .page-layout { grid-template-columns: 1fr; }\n  .sidebar { position: static; height: auto; }\n  .content { padding: 3rem 2rem; }\n  .page-hero-inner { padding: 3rem 2rem 2.5rem; }\n\n  .info-grid { grid-template-columns: 1fr; }\n  .feature-row { grid-template-columns: 1fr 1fr; gap: 2rem 0; }\n  .esto-stats { flex-direction: column; }\n}\n<\/style>\n<\/head>\n<body>\n\n<div class=\"page-hero\">\n  <div class=\"page-hero-inner\">\n    <span class=\"page-eyebrow\">Juriidiline info<\/span>\n    <h1 class=\"page-title\">M\u00fc\u00fcgi-<br>tingimused<\/h1>\n    <div class=\"page-meta\">\n      <span class=\"page-meta-item\">TAIM O\u00dc \u00b7 17066078<\/span>\n      <span class=\"page-meta-item\">Kaarna tn 27e, Tallinn<\/span>\n      <span class=\"page-meta-item\">hilpharakas.ee<\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"page-layout\">\n\n  <aside class=\"sidebar\">\n    <div class=\"sidebar-title\">Sisukord<\/div>\n    <ul class=\"sidebar-nav\">\n      <li><a href=\"#s1\"><span class=\"num\">1.<\/span> \u00dcldinfo<\/a><\/li>\n      <li><a href=\"#s2\"><span class=\"num\">2.<\/span> Hinnainfo<\/a><\/li>\n      <li><a href=\"#s3\"><span class=\"num\">3.<\/span> Tellimuse vormistamine<\/a><\/li>\n      <li><a href=\"#s4\"><span class=\"num\">4.<\/span> Shipping<\/a><\/li>\n      <li><a href=\"#s5\"><span class=\"num\">5.<\/span> Taganemis\u00f5igus<\/a><\/li>\n      <li><a href=\"#s6\"><span class=\"num\">6.<\/span> Pretensioonid<\/a><\/li>\n      <li><a href=\"#s7\"><span class=\"num\">7.<\/span> Isikuandmed<\/a><\/li>\n      <li><a href=\"#s8\"><span class=\"num\">8.<\/span> Vaidluste lahendamine<\/a><\/li>\n      <li><a href=\"#s9\"><span class=\"num\">9.<\/span> J\u00e4relmaks<\/a><\/li>\n    <\/ul>\n  <\/aside>\n\n  <main class=\"content\">\n\n    <!-- 1 -->\n    <div class=\"section-block\" id=\"s1\">\n      <span class=\"section-num\">01<\/span>\n      <h2 class=\"section-heading\">\u00dcldinfo<\/h2>\n      <p>Veebipoe <strong style=\"color:#fff\">hilpharakas.ee<\/strong> (edaspidi Veebipood) omanik on <strong style=\"color:#fff\">TAIM O\u00dc<\/strong> (registrikood 17066078), asukohaga Kaarna tn 27e, Tallinn, Harjumaa 12916.<\/p>\n      <div class=\"info-grid\">\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Ettev\u00f5te<\/span>\n          <span class=\"info-cell-value\">TAIM O\u00dc<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Registrikood<\/span>\n          <span class=\"info-cell-value\">17066078<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Asukoht<\/span>\n          <span class=\"info-cell-value\">Kaarna tn 27e, Tallinn 12916<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Email<\/span>\n          <span class=\"info-cell-value\">info@hilpharakas.ee<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- 2 -->\n    <div class=\"section-block\" id=\"s2\">\n      <span class=\"section-num\">02<\/span>\n      <h2 class=\"section-heading\">M\u00fc\u00fcgilepingu kehtivus ja hinnainfo<\/h2>\n      <p>M\u00fc\u00fcgitingimused kehtivad Veebipoest kaupade ostmisel. Veebipoes m\u00fc\u00fcdavate toodete hinnad on m\u00e4rgitud toodete juurde. Hinnale lisandub tasu kauba k\u00e4ttetoimetamise eest.<\/p>\n      <p>K\u00f5ik veebipoes m\u00fc\u00fcdavate kaupade hinnad on <strong style=\"color:#fff\">eurodes<\/strong>. Kauba k\u00e4ttetoimetamise tasu s\u00f5ltub ostja asukohast ning k\u00e4ttetoimetamise viisist ja kuvatakse ostjale tellimuse vormistamisel.<\/p>\n    <\/div>\n\n    <!-- 3 -->\n    <div class=\"section-block\" id=\"s3\">\n      <span class=\"section-num\">03<\/span>\n      <h2 class=\"section-heading\">Tellimuse vormistamine<\/h2>\n      <p>Kauba tellimiseks tuleb lisada soovitud tooted ostukorvi. Tellimuse vormistamiseks tuleb t\u00e4ita n\u00f5utud andmev\u00e4ljad ning valida sobiv toodete kohaletoimetamise viis.<\/p>\n      <p>Tellimuse eest saab tasuda j\u00e4rgmiste makseviisidega:<\/p>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.5rem;\">Eesti pangamaksed<\/p>\n      <div class=\"payment-badges\">\n        <span class=\"payment-badge\">Swedbank<\/span>\n        <span class=\"payment-badge\">SEB<\/span>\n        <span class=\"payment-badge\">Luminor<\/span>\n        <span class=\"payment-badge\">LHV<\/span>\n        <span class=\"payment-badge\">Coop Pank<\/span>\n        <span class=\"payment-badge\">Citadele<\/span>\n        <span class=\"payment-badge\">Pocopay<\/span>\n      <\/div>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.5rem; margin-top:1rem;\">Soome pangamaksed<\/p>\n      <div class=\"payment-badges\">\n        <span class=\"payment-badge\">Aktia<\/span>\n        <span class=\"payment-badge\">Nordea<\/span>\n        <span class=\"payment-badge\">Handelsbanken<\/span>\n        <span class=\"payment-badge\">S-Pankki<\/span>\n        <span class=\"payment-badge\">S\u00e4\u00e4stopankki<\/span>\n      <\/div>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.5rem; margin-top:1rem;\">L\u00e4ti pangamaksed<\/p>\n      <div class=\"payment-badges\">\n        <span class=\"payment-badge\">Swedbank<\/span>\n        <span class=\"payment-badge\">SEB<\/span>\n        <span class=\"payment-badge\">Citadele<\/span>\n        <span class=\"payment-badge\">Luminor<\/span>\n      <\/div>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.5rem; margin-top:1rem;\">Leedu pangamaksed<\/p>\n      <div class=\"payment-badges\">\n        <span class=\"payment-badge\">Swedbank<\/span>\n        <span class=\"payment-badge\">SEB<\/span>\n        <span class=\"payment-badge\">Citadele<\/span>\n        <span class=\"payment-badge\">\u0160iauliu<\/span>\n        <span class=\"payment-badge\">Luminor<\/span>\n      <\/div>\n\n      <div class=\"highlight-box\" style=\"margin-top:1.5rem;\">\n        <span class=\"highlight-box-icon\">\u26a0<\/span>\n        <p>Pangalingiga tasudes vajuta kindlasti panga lehel nuppu <strong style=\"color:#fff\">\"Tagasi kaupmehe juurde\"<\/strong>.<\/p>\n      <\/div>\n\n      <p>Makseid vahendab <strong style=\"color:#fff\">Montonio Finance UAB<\/strong>. Tasumine toimub v\u00e4ljaspool Veebipoodi turvalises keskkonnas. M\u00fc\u00fcjal puudub juurdep\u00e4\u00e4s kliendi panga- ja krediitkaardiandmetele.<\/p>\n      <p>Leping j\u00f5ustub alates tasumisele kuuluva summa laekumisest Veebipoe arvelduskontole. Kui tellitud kaupa ei ole v\u00f5imalik tarnida, teavitatakse ostjat esimesel v\u00f5imalusel ning tagastatakse tasutud raha viivitamata, kuid mitte hiljem kui <strong style=\"color:#fff\">14 p\u00e4eva<\/strong> jooksul.<\/p>\n    <\/div>\n\n    <!-- 4 -->\n    <div class=\"section-block\" id=\"s4\">\n      <span class=\"section-num\">04<\/span>\n      <h2 class=\"section-heading\">Shipping<\/h2>\n      <p>Kaupu saadetakse <strong style=\"color:#fff\">\u00fcle kogu maailma<\/strong>. Saatmiskulud ja -ajad s\u00f5ltuvad sihtriigist ning kuvatakse tellimuse vormistamisel.<\/p>\n      <p>Kauba saatmiskulud kannab ostja ning vastav hinnainfo on kuvatud saatmisviisi juures.<\/p>\n      <div class=\"info-grid\" style=\"grid-template-columns:1fr 1fr;\">\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Tarneaeg<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">1-2 business days<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Sihtkoht<\/span>\n          <span class=\"info-cell-value\">Eesti, L\u00e4ti, Leedu<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Tarneaeg<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">2-4 business days<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Sihtkoht<\/span>\n          <span class=\"info-cell-value\">Poola<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Tarneaeg<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">4-5 business days<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Sihtkoht<\/span>\n          <span class=\"info-cell-value\">T\u0161ehhi, Saksamaa, Ungari, Slovakkia<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Tarneaeg<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">5\u20137 t\u00f6\u00f6p\u00e4eva<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Sihtkoht<\/span>\n          <span class=\"info-cell-value\">Itaalia, Hispaania, Prantsusmaa, Rumeenia, Austria, Holland<\/span>\n        <\/div>\n        <div class=\"info-cell\" style=\"grid-column: span 2;\">\n          <span class=\"info-cell-label\">Erandlikel juhtudel<\/span>\n          <span class=\"info-cell-value\">kuni 45 kalendrip\u00e4eva \u00b7 Muude riikide tarneajad t\u00e4psustatakse tellimuse vormistamisel<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- 5 -->\n    <div class=\"section-block\" id=\"s5\">\n      <span class=\"section-num\">05<\/span>\n      <h2 class=\"section-heading\">Taganemis\u00f5igus<\/h2>\n      <p>P\u00e4rast tellimuse k\u00e4ttesaamist on ostjal \u00f5igus e-poes s\u00f5lmitud lepingust taganeda <strong style=\"color:#fff\">14 p\u00e4eva<\/strong> jooksul. Taganemis\u00f5igus ei kohaldu, kui ostjaks on juriidiline isik.<\/p>\n      <p>14-p\u00e4evase tagastamis\u00f5iguse kasutamiseks ei tohi tellitud kaupa kasutada muul viisil kui on vajalik kauba olemuses veendumiseks. Kui kaubal on kasutamise m\u00e4rke, on Veebipoel \u00f5igus alandada tagastatavat tasu vastavalt kauba v\u00e4\u00e4rtuse v\u00e4henemisele.<\/p>\n      <ul class=\"policy-list\">\n        <li>T\u00e4itke tagastusvorm ja saatke kaup tagasi 14 p\u00e4eva jooksul k\u00e4ttesaamisest<\/li>\n        <li>Kauba tagastamise kulud kannab ostja<\/li>\n        <li>Vale v\u00f5i defektiga toote korral kannab tagastuskulud Veebipood<\/li>\n        <li>Veebipood tagastab raha hiljemalt 14 p\u00e4eva jooksul taganemisavalduse saamisest<\/li>\n        <li>Esialgset tarnekulu ei tagastata, v\u00e4lja arvatud poe vea korral<\/li>\n      <\/ul>\n      <div class=\"highlight-box\">\n        <span class=\"highlight-box-icon\">\u2139<\/span>\n        <p>Veebipoel on \u00f5igus taganeda m\u00fc\u00fcgitehingust, kui kauba hind on eksituse t\u00f5ttu m\u00e4rgitud oluliselt alla turuhinna.<\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 6 -->\n    <div class=\"section-block\" id=\"s6\">\n      <span class=\"section-num\">06<\/span>\n      <h2 class=\"section-heading\">Pretensiooni esitamise \u00f5igus<\/h2>\n      <p>Puuduse ilmnemisel p\u00f6\u00f6rduge esimesel v\u00f5imalusel meie poole. Veebipood parandab v\u00f5i asendab puudusega kauba. Kui see pole v\u00f5imalik, tagastatakse k\u00f5ik tasud.<\/p>\n      <p>Veebipood vastab kaebusele kirjalikult <strong style=\"color:#fff\">15 p\u00e4eva<\/strong> jooksul.<\/p>\n      <div class=\"contact-card\">\n        <div class=\"contact-card-icon\">\n          <svg viewbox=\"0 0 24 24\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"contact-card-label\">Esita pretensioon<\/span>\n          <a href=\"mailto:info@hilpharakas.ee\" class=\"contact-card-value\" style=\"color:rgba(255,255,255,0.97); text-decoration:none;\">info@hilpharakas.ee<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- 7 -->\n    <div class=\"section-block\" id=\"s7\">\n      <span class=\"section-num\">07<\/span>\n      <h2 class=\"section-heading\">Otseturustus ja isikuandmete t\u00f6\u00f6tlemine<\/h2>\n      <p>Veebipood kasutab ostja poolt sisestatud isikuandmeid ainult tellimuse t\u00f6\u00f6tlemiseks ning kauba ostjale saatmiseks. Veebipood edastab isikuandmeid veoteenust pakkuvale ettev\u00f5tetele kauba kohaletoimetamiseks.<\/p>\n    <\/div>\n\n    <!-- 8 -->\n    <div class=\"section-block\" id=\"s8\">\n      <span class=\"section-num\">08<\/span>\n      <h2 class=\"section-heading\">Vaidluste lahendamine<\/h2>\n      <p>Kui ostjal on Veebipoe osas pretensioone, tuleb need saata e-kirja aadressile <strong style=\"color:#fff\">info@hilpharakas.ee<\/strong>.<\/p>\n      <p>Kui ostja ja Veebipood ei suuda vaidlust kokkuleppe teel lahendada, saab ostja p\u00f6\u00f6rduda <strong style=\"color:#fff\">tarbijavaidluste komisjoni<\/strong> poole. Komisjoni kaebuse l\u00e4bivaatamine on ostjale tasuta.<\/p>\n      <p>Ostja v\u00f5ib p\u00f6\u00f6rduda ka Euroopa Liidu tarbijavaidlusi lahendava platvormi poole.<\/p>\n    <\/div>\n\n    <!-- 9 -->\n    <div class=\"section-block\" id=\"s9\">\n      <span class=\"section-num\">09<\/span>\n      <h2 class=\"section-heading\">J\u00e4relmaks<\/h2>\n      <p><strong style=\"color:#fff\">ESTO j\u00e4relmaks<\/strong> on paindlik makselahendus, mis v\u00f5imaldab jaotada ostusumma mugavalt igakuisteks osamakseteks. Perioodi ja sissemakse suuruse valid ise ostu vormistamisel.<\/p>\n\n      <div class=\"feature-row\">\n        <div class=\"feature-item\">\n          <div class=\"feature-icon\">\n            <svg viewbox=\"0 0 24 24\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>\n          <\/div>\n          <span class=\"feature-text\">Allkirjasta leping mugavalt oma nutitelefonis<\/span>\n        <\/div>\n        <div class=\"feature-item\">\n          <div class=\"feature-icon\">\n            <svg viewbox=\"0 0 24 24\"><polygon points=\"12 2 15 9 22 9.5 17 14.5 18.5 22 12 18 5.5 22 7 14.5 2 9.5 9 9\"\/><\/svg>\n          <\/div>\n          <span class=\"feature-text\">Jaota alates 30 eurose toote v\u00f5i teenuse maksumus osadeks<\/span>\n        <\/div>\n        <div class=\"feature-item\">\n          <div class=\"feature-icon\">\n            <svg viewbox=\"0 0 24 24\"><rect x=\"2\" y=\"5\" width=\"20\" height=\"14\" rx=\"1\"\/><line x1=\"2\" y1=\"10\" x2=\"22\" y2=\"10\"\/><\/svg>\n          <\/div>\n          <span class=\"feature-text\">Esimene makse on alati j\u00e4rgmisel kuul<\/span>\n        <\/div>\n        <div class=\"feature-item\">\n          <div class=\"feature-icon\">\n            <svg viewbox=\"0 0 24 24\"><rect x=\"4\" y=\"3\" width=\"14\" height=\"18\" rx=\"2\"\/><circle cx=\"17\" cy=\"17\" r=\"4\"\/><path d=\"M17 15.5v1.5l1 1\"\/><\/svg>\n          <\/div>\n          <span class=\"feature-text\">K\u00f5ik 18&ndash;70. aastased Eesti kodanikud saavad taotluse esitada<\/span>\n        <\/div>\n      <\/div>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.8rem; margin-top:2rem;\">Kuidas kasutada ESTO j\u00e4relmaksu?<\/p>\n      <ol class=\"step-list\">\n        <li><span>Lisa vajalikud tooted ostukorvi.<\/span><\/li>\n        <li><span>Vali kassas makseviisiks ESTO j\u00e4relmaks.<\/span><\/li>\n        <li><span>Vali oma eelistatud tagasimakseperiood vahemikus 3&ndash;60 kuud.<\/span><\/li>\n        <li><span>Otsuse saad reaalajas.<\/span><\/li>\n        <li><span>Positiivse otsuse korral digiallkirjasta leping ID-kaardi, Smart-ID v\u00f5i Mobiil-IDga.<\/span><\/li>\n      <\/ol>\n\n      <p style=\"font-family:'Exo 2',sans-serif; font-size:0.62rem; font-weight:600; letter-spacing:0.3em; text-transform:uppercase; color:var(--red); margin-bottom:0.8rem; margin-top:2rem;\">N\u00e4idistingimused<\/p>\n      <div class=\"info-grid\">\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Krediidi kulukuse m\u00e4\u00e4r<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">23.63% aastas<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Fikseeritud intressim\u00e4\u00e4r<\/span>\n          <span class=\"info-cell-value\">11.90%<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Krediidi\/kauba summa<\/span>\n          <span class=\"info-cell-value\">1490 EUR<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Sissemakse<\/span>\n          <span class=\"info-cell-value\">0%<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Lepingutasu<\/span>\n          <span class=\"info-cell-value\">0 EUR<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Tagasimakseperiood<\/span>\n          <span class=\"info-cell-value\">24 kuud<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Igakuine osamakse<\/span>\n          <span class=\"info-cell-value\">76.86 EUR<\/span>\n        <\/div>\n        <div class=\"info-cell\">\n          <span class=\"info-cell-label\">Krediidi kogusumma<\/span>\n          <span class=\"info-cell-value\" style=\"font-weight:600;\">1844.64 EUR<\/span>\n        <\/div>\n      <\/div>\n\n      <div class=\"highlight-box\">\n        <span class=\"highlight-box-icon\">\u26a0<\/span>\n        <p>N\u00e4idistingimused kehtivad eeldusel, et krediit tagastatakse 24 kuu jooksul igakuiste v\u00f5rdsete osamaksetena. Tutvu enne lepingu s\u00f5lmimist tingimustega ja vajadusel konsulteeri spetsialistiga.<\/p>\n      <\/div>\n\n      <p class=\"fine-print\">J\u00e4relmaksu pakub ja haldab ESTO AS. Reaalne krediidi kulukuse m\u00e4\u00e4r s\u00f5ltub valitud kauba\/teenuse maksumusest, sissemaksest ja tagasimakseperioodist ning kuvatakse taotluse esitamisel.<\/p>\n\n      <div class=\"esto-stats\" style=\"margin-top:2rem;\">\n        <div class=\"esto-stat\">\n          <span class=\"esto-stat-value\">500 000+<\/span>\n          <span class=\"esto-stat-label\">Aktiivset klienti<\/span>\n        <\/div>\n        <div class=\"esto-stat\">\n          <span class=\"esto-stat-value\">3000+<\/span>\n          <span class=\"esto-stat-label\">Partnerpoodi<\/span>\n        <\/div>\n        <div class=\"esto-stat\">\n          <span class=\"esto-stat-value\">Baltikum<\/span>\n          <span class=\"esto-stat-label\">Tegevuspiirkond<\/span>\n        <\/div>\n      <\/div>\n\n      <div class=\"contact-card\">\n        <div class=\"contact-card-icon\">\n          <svg viewbox=\"0 0 24 24\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22,6 12,13 2,6\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"contact-card-label\">ESTO klienditugi<\/span>\n          <a href=\"mailto:info@esto.ee\" class=\"contact-card-value\" style=\"color:rgba(255,255,255,0.97); text-decoration:none;\">info@esto.ee<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n  <\/main>\n<\/div>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u00fcgitingimused \u2014 Hilpharakas Juriidiline info M\u00fc\u00fcgi-tingimused TAIM O\u00dc \u00b7 17066078 Kaarna tn 27e, Tallinn hilpharakas.ee Sisukord 1. \u00dcldinfo 2. Hinnainfo 3. Tellimuse vormistamine 4. Kohaletoimetamine 5. Taganemis\u00f5igus 6. Pretensioonid 7. Isikuandmed 8. Vaidluste lahendamine 9. J\u00e4relmaks 01 \u00dcldinfo Veebipoe hilpharakas.ee (edaspidi Veebipood) omanik on TAIM O\u00dc (registrikood 17066078), asukohaga Kaarna tn 27e, Tallinn, Harjumaa 12916. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Hilpharakas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hilpharakas.ee\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Hilpharakas\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u00fcgitingimused \u2014 Hilpharakas Juriidiline info M\u00fc\u00fcgi-tingimused TAIM O\u00dc \u00b7 17066078 Kaarna tn 27e, Tallinn hilpharakas.ee Sisukord 1. \u00dcldinfo 2. Hinnainfo 3. Tellimuse vormistamine 4. Kohaletoimetamine 5. Taganemis\u00f5igus 6. Pretensioonid 7. Isikuandmed 8. Vaidluste lahendamine 9. J\u00e4relmaks 01 \u00dcldinfo Veebipoe hilpharakas.ee (edaspidi Veebipood) omanik on TAIM O\u00dc (registrikood 17066078), asukohaga Kaarna tn 27e, Tallinn, Harjumaa 12916. 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Hinnainfo 3. Tellimuse vormistamine 4. Kohaletoimetamine 5. Taganemis\u00f5igus 6. Pretensioonid 7. Isikuandmed 8. Vaidluste lahendamine 9. J\u00e4relmaks 01 \u00dcldinfo Veebipoe hilpharakas.ee (edaspidi Veebipood) omanik on TAIM O\u00dc (registrikood 17066078), asukohaga Kaarna tn 27e, Tallinn, Harjumaa 12916. 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