KKK — Hilpharakas
Abi

Frequently
Asked
Questions

Here you will find answers to the most frequently asked questions. If you can't find the answer you're looking for, please write to us.

01

Ordering & Payment

We accept bank payments from Estonia, Latvia, Lithuania, Finland, and Poland and credit cards. Payments are securely processed by Montonio Finance.

List of bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay (Estonia), and partner banks in Latvia, Lithuania, Finland, and Poland.

Yes, it is possible to cancel your order before it has been shipped. To do so, please contact us immediately — the sooner, the better.

📧 info@hilpharakas.ee
📞 5182130

02

Shipping

1-2 business days — Estonia, Latvia, Lithuania

2-4 business days — Poland.

4-5 business days — Czech Republic, Germany, Hungary, Slovakia

5–7 tööpäeva — Italy, Spain, France, Romania, Austria, Netherlands

Delivery times for other countries will be specified during checkout. In exceptional cases, up to 45 calendar days.

Jah, saadame üle kogu maailma. Saatmiskulud ja täpsed tarneajad kuvatakse tellimuse vormistamisel vastavalt sihtriigile.

Jah, pärast tellimuse saatmist saadame teile jälgimiskoodi e-postiga. Koodi abil saate pakki jälgida kulleri veebilehel.

Kui pakk on hilinenud või kadunud, palume kohe meiega ühendust võtta. Avame uurimise kullerteenusega — kui pakk leitakse, saadetakse see edasi; kui pakki ei leita, saadame asenduskauba või tagastame raha.

📧 info@hilpharakas.ee
📞 5182130

03

Returns

Please fill out on our website return form and send the product back within 14 days form receipt. Return address: TAIM OÜ, Kaarna tn 27e, 12916 Tallinn, Estonia

The refund will be issued within 7 working days. after the returned goods have been received. The order total will be refunded, excluding shipping costs.

Yes, you can exchange the product for another item of the same pricePlease fill out the return form, specify the desired product, and we will send out the new item once the return has arrived.

04

Shop

Our store is located at Tehnika 117-14, 10139 Tallinn.

Our store is open by appointment only.To schedule an appointment, please reach out to us.

📧 info@hilpharakas.ee
📞 5182130

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